Main responsibilities:

  • Understand business needs of end user and manage expectations
  • Translate Business needs into effective requirements
  • Analyze current mode of operations (process, network, tools etc. related)
  • Propose future mode of operations, standard solutions and best fit for dedicated cases
  • Offer support to application and process teams
  • Create Low Level Design document and update the same
  • Define Test cases / plan and acceptance criteria for solutions
  • Carry out and / or provide support in System Integration Testing (SIT), interface testing with other tools and / or customer tool
  • Provide support in User Acceptance Testing (UAT) and / or Operation Readiness Testing (ORT)


  • Major tool in scope: ARS/Remedy/ITSM Ticketing environment or IBM Netcool Suite
  • Automation as Correlation in Auto Ticketing
  • EMS Integration with Fault management system
  • Troubleshooting related to customer complaints
  • Service Assurance/ Fulfilment area
  • Experience / knowledge of Process Modeling: identify existing workflows, analyze gaps, define requirements, and create optimized workflows in tools like Remedy / SNOW / ITSM / Netcool
  • Good experience on data base analysis/Management
  • Hands-on experience in tools related to Alarm/Event Management, Incident Management, Incident troubleshooting
  • Good and clear communication
  • Ability to explain technical details in simple business language
  • Primary language shall be English


  • Attractive salary package
  • Per diem - in case of travel
  • Meal vouchers
  • Annual bonus based on company performance and individual achievements
  • Reimbursement for access to gyms/fitness centers across the country
  • Reimbursement for kindergarten and afterschool
  • Professional growth opportunities such as training, online courses, conferences

Please send your CV to the email address: This email address is being protected from spambots. You need JavaScript enabled to view it.

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Integral Design

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