Main responsibilities:
- Understand business needs of end user and manage expectations
- Translate Business needs into effective requirements
- Analyze current mode of operations (process, network, tools etc. related)
- Propose future mode of operations, standard solutions and best fit for dedicated cases
- Offer support to application and process teams
- Create Low Level Design document and update the same
- Define Test cases / plan and acceptance criteria for solutions
- Carry out and / or provide support in System Integration Testing (SIT), interface testing with other tools and / or customer tool
- Provide support in User Acceptance Testing (UAT) and / or Operation Readiness Testing (ORT)
Requirements:
- Major tool in scope: ARS/Remedy/ITSM Ticketing environment or IBM Netcool Suite
- Automation as Correlation in Auto Ticketing
- EMS Integration with Fault management system
- Troubleshooting related to customer complaints
- Service Assurance/ Fulfilment area
- Experience / knowledge of Process Modeling: identify existing workflows, analyze gaps, define requirements, and create optimized workflows in tools like Remedy / SNOW / ITSM / Netcool
- Good experience on data base analysis/Management
- Hands-on experience in tools related to Alarm/Event Management, Incident Management, Incident troubleshooting
- Good and clear communication
- Ability to explain technical details in simple business language
- Primary language shall be English
Benefits:
- Attractive salary package
- Per diem - in case of travel
- Meal vouchers
- Annual bonus based on company performance and individual achievements
- Reimbursement for access to gyms/fitness centers across the country
- Reimbursement for kindergarten and afterschool
- Professional growth opportunities such as training, online courses, conferences
Please send your CV to the email address:
